Chat
9 articles
How the chat works
All client messages from Telegram, WhatsApp and other channels in one window: where to open the chat, folders and chat statuses.
Use the chat inside Altegio
Reply to clients without leaving Altegio: open the chat from the side panel and see what is different there.
Reply to clients
Send messages, files and templates, leave internal notes, schedule messages and close chats.
Add team members to the chat
Give your administrators and managers their own access to the chat and choose what each of them sees.
Set working hours and autoreplies
Send automatic welcome, out-of-office and after-call messages based on your salon's working hours.
Assign chats to your team
Assign chats to administrators and managers by hand or automatically, separately for working and non-working hours.
Organize chats: search, filters and tags
Find chats quickly with search and filters, pin and snooze chats, add tags and keep notes in the client profile.
Start a new chat
Write first to a client who has not messaged you yet, by phone number or Telegram username.
Why a message was not sent
What the red exclamation mark next to a message means, the most common reasons and how to send the message again.