Add team members to the chat
Each team member can have their own login to the chat. You choose which channels they work with and what they can see.
Add a team member
In your account, open Chat → Users.
Click New user.
Enter the Name and E-mail. The e-mail is the login.
In Permissions, choose Administrator or Manager.
In Channels, choose the channel groups this person works with.
Enter a password or click Generate.
Select Send access details to e-mail to send the login and password to the team member.
Click Add.
Roles
Account owner: sees all chats and manages templates, tags, settings and the team.
Administrator: sees all chats of the channels given to them and can assign chats to colleagues.
Manager: sees only the chats assigned to them. See Assign chats to your team.
How a team member signs in
The team member opens chat.povidomlyaka.com and signs in with their e-mail and password. On a phone, the chat can be added to the home screen.
Manage access
Click Actions next to a team member:
Send access: sends a new password to the team member's e-mail. The old password stops working.
Reset password: sets a new password. The team member is signed out of the chat.
Turn off and Activate: block or restore access. A team member cannot be deleted, but you can turn them off.
Change name.
Good to know
A user named "altegio" with a number appears automatically after you connect Altegio. Povidomlyaka uses it for the chat inside Altegio. You cannot edit it.
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