Reply to clients

Open a chat, type your message and press Enter. The client gets your reply in the messenger they wrote from.

Reply or note

Above the message field, choose the message type.

• Reply: the client sees the message.

• Note: only your team sees it. Use notes for internal comments, for example "prefers nude shades".

Attach files

• Click the paper clip icon, drag files into the chat, or paste them.

• Files can be sent only in Reply mode.

Use templates

Templates save time on answers you send often, such as the price list or your address.

1. Type / in the message field, or click the / icon.

2. Choose a template and press Enter.

3. Edit the text if needed and send it.

The account owner creates templates in Settings → Templates.

More ways to send

Click the arrow next to Send to choose:

• Send later: schedule the message. A chat can have one scheduled message at a time.

• Send and snooze: send the reply and move the chat to Snoozed.

• Send and close: send the reply and close the chat.

• Voice message: record a voice message.

Message statuses

• One grey tick: the message was sent.

• Two blue ticks: the client read it.

• A red exclamation mark: the message was not sent. See Why a message was not sent.

Useful shortcuts

• Ctrl+E (⌘+E on Mac): new chat.

• Ctrl+F (⌘+F): search chats.

• Ctrl+Shift+D (⌘+Shift+D): close or reopen the chat.

• /: insert a template.