Frequently asked questions

Do clients need to install anything?

No. Messages arrive in messengers your clients already have, or by SMS.

What if a client has no Telegram or WhatsApp?

The cascade handles it — the message moves to the next channel, all the way down to SMS. Everyone gets the message.

Will clients get messaged twice?

No. The cascade stops at the first channel that reaches the client.

How long does setup take?

About five minutes. You need administrator access to your Altegio (or Planfix).

Can I edit the message texts?

Yes, all of them. Write them your way and add emoji — names and appointment details are filled in automatically.

Which CRMs are supported?

Altegio and Planfix. YClients is not supported.

Is there a message limit?

No. The plan is fixed — send as much as your salon needs.

How do I pay?

By card, or by invoice to your company (we provide all the documents). Prices are in UAH for Ukraine and EUR for other countries — see the pricing page.

Is there a free trial?

Yes — 14 days free, no credit card required.

Can I send SMS from an iPhone?

SMS is sent from an Android 13+ phone app, or through a third-party aggregator (Messaggio or Messedo, billed separately on their side). If you have neither, contact support.

Will there be Viber?

It's on the roadmap. Tell us if it's critical for your salon — it affects the priority.

Is the integration reliable?

Yes — it's a direct integration with your booking system, not a third-party script, so data syncs reliably.

Is there a client chat?

Yes. Povidomlyaka adds a built-in team chat inside the Altegio window, with auto-replies and team roles.

I run a chain of salons — are there terms?

Yes. −10% for each extra branch, up to −30% in total.

Who can use the service?

We do not provide services to users from russia or belarus. Registration with phone numbers or email addresses from these countries is blocked.